🔄 Refund and Return Policy
Effective Date: [Insert Date]
At Yummyplex, we strive to serve delicious, fresh food and provide excellent customer service. However, we understand that sometimes things can go wrong. Our Refund and Return Policy outlines how we handle such situations.
1. Order Issues
If there is an issue with your order (wrong item, missing item, quality concern), please notify us immediately at the time of delivery or within 1 hour of receiving your order.
You can contact us via:
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Phone: [Insert phone number]
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Email: [Insert email]
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In-app or website chat (if applicable)
2. Refund Eligibility
You may be eligible for a full or partial refund in the following cases:
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You received the wrong item
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The food was spoiled or unsafe to consume
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The order was canceled and not prepared
3. Non-Refundable Cases
We typically do not offer refunds for:
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Change of mind after order is confirmed
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Delays caused by third-party delivery services or traffic
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Incorrect address or contact info provided by the customer
4. Refund Process
Once your complaint is reviewed and approved, the refund will be processed within 3–7 business days via your original payment method or as a store credit.
5. Cancellations
You may cancel your order within 5 minutes of placing it. After that, if food preparation has started, cancellations may not be accepted.
